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The Importance of (Good) Feedback

Posted by blit-blat - September 16th, 2022


It’s been a busy week here at Blit Blat HQ, with the release of not one, but two new games, one of which made the front page - thanks, @TomFulp!


As a solo developer it’s always an exciting time releasing a game, not least of all because you start to get real feedback from real players who have chosen to play your game, instead of the family & friends you’ve cajoled into being beta testers for you.


Game reviews, and critiques in general, can be a fairly daunting thing to read. No one likes being told something that they worked hard on sucks. “You can’t please all the people all of time” the old adage goes, and that’s certainly the case with this satisfied customer.


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Fortunately, for my own self-esteem at least, you can please some people some of the time.


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Now while these reviews are at polar opposites in terms of favourability, the do have one thing in common; neither of them are particularly helpful. Now don’t misunderstand - I love getting reviews like this and could happily read reviews like @MrHippoPL’s all day, and while they would give a much appreciated ego boost they wouldn’t improve my games or me as developer.


So what makes a helpful review? This one from @larrynachos on Pixel Dash is a great example:


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Starts on a positive ✔

Politely explains the negatives ✔

Offers examples of how it could be improved ✔


This review and a couple of others, such as the one by @JarranX, immediately made my head rush with ideas, and development is already underway on Pixel Dash 2.


I also received excellent reviews from @AnAutisticHegehog and @BillyBobtheFarmer on A Spaceship Called Stability about how the lack of I-Frame after taking damage makes the game brutally hard. Now, for many, when someone complains a game is too hard the immediate reaction is tell to them to git gud. However, I listened to the feedback and quickly implemented a small cooldown after taking damage, and honestly the game is much better for it. It also lead to players coming back, replaying the game and leaving an improved score. This meant more plays for me and a more engaging experience for them. That's what we in the biz call a Win-Win.


So my takeaway is this - Game Reviewers, please be specific in your feedback. It's fine to tell us our games suck, but tell us why it sucked. And Game Developers, listen to and engage with your reviewers. They often offer up insights and ideas that are worthy of your time.



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Comments

Eh, don’t pay attention to them. Maturity is the only thing that can make an NG user stop using the reviews as a comments section. At least you can laugh at the creatively worded roasts like rphb’s!

Yeah, to be fair to them at least they put some creative effort into their putdown!

Thanks for sharing your thoughts!Man,those examples of helpful reviews brought back memories of the time when I wrote my reviews that way.I felt I had to put the compliments and positive part first so as to not sound too critical before getting to the next part where I would write about the areas that could be improved.I try to leave the negative parts out or at least keep them as short as I can.

The third or final part would just be another compliment and best wishes for their next project.Sometimes,if the first two parts get too long,I may also add a short summary in the third part.

Good luck in your projects and I hope you get more reviews that can help you in your journey!

Starting with the criticism (assuming it's constructive) is perfectly valid, but unfortunately with any creative endeavour emotion is always involved, and it can really hurt when people dislike something you've created. It would be good if we could all be a bit more objective in these sort of things, but such is lie!

Starting with the positive certainly helps the reviewee feel less under attack and makes your criticism more likely to be well received. Ending with another compliment is also likely to get your heard, but I think it's also important not to sugar coat things too much. In the long run a bit of tough love is good!

@blit-blat That’s true.As easy as it may seem,I’d say that review writing is a craft that needs a fair amount of experience to really master.

I'm glad to hear you're already working on a new game! I was somewhat afraid I was a bit harsh, but seems like you took it in stride. I'm looking forward to Pixel Dash 2, I think you have the basics of a really great game there, just needs a bit of variety to spice things up. I'll be following your work from now on!

Well, it was a little harsh :P But that said, it was still a very helpful review as you explained why it was mediocre in a polite and reasonable manner, and even offered up a few ideas about what would make it better for you. This is exactly kinda of feedback you need to hear to improve!

Of course a few compliments wouldn't go amiss either! Us game developers are a sensitive bunch! :P

Thank you for mentioning my review! I am very passionate when it comes to video games, and I am glad that others like you are as well, I hope you get to make it big in the industry. Who knows? You might just help make Pico 2! :rofl:

No, thank you for leaving such a help review!